Because our products are for personal use, we cannot accept returns of opened or used items. We will replace or refund an order if it arrives damaged, defective, or incorrect.
To make a claim, contact us within 48 hours of delivery at [your email] or [WhatsApp number], with your order number and a photo of the problem. After we approve the claim, we will send a replacement or refund within 7 working days.
Orders refused at the door without a valid reason may be charged the delivery fee for future orders.